Customer Service​/Tech Support Rep – Tech Products; Remote

JOB DESCRIPTION

The Customer Service / Tech Support Rep – Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World’s Best Workplaces
,” “
Happiest Employees
,” and “
Best Companies for Career Growth
” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep – Tech Products, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep – Tech Products working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support

• Provide inbound customer support using a call flow guide

• Resolve technical issues related to hardware, software, and client products

• Track, document, and retrieve information in databases

• Be an amazing problem-solver

• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables;
  Familiarity with iOS and/or MacOS, or comparable technology is preferred

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep – Tech Products (Remote) role include:

• 1+ year of customer service experience

• A high school diploma or GED

• Strong focus on building customer relationships

• Comfortable using and explaining technology

• A quiet, distraction-free environment to work from in your home

• Proficiency in fast-paced multi-tasking with strong problem solving skills

• Eagerness to learn new technologies

• Strong problem-solving skills with the ability to ask probing questions to come to a resolution

• Strong computer navigation skills and PC knowledge

• The availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

• A desktop or laptop to complete PC and internet testing; A work computer will be provided

• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

• Must reside in the Canada and have a valid Canadian address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our…