Dutch speaking Customer Service Representative
Remote / Online - Candidates ideally in
Norwich, Norfolk County, NR3, England, UK
Listed on 2026-01-11
Norwich, Norfolk County, NR3, England, UK
Listing for:
French Selection UK
Remote/Work from Home
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.
Role- Dutch speaking Customer Service Representative
- Location: Norwich
- Work Arrangement: Hybrid, with some work-from-home flexibility
- Salary: Up to £30,000 per annum plus bonus
- : 798DU
- Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English)
- Provide product and service information, recommending suitable solutions
- Process orders, returns, and exchanges efficiently
- Upsell and cross-sell to meet customer needs and sales targets
- Maintain accurate customer records and CRM data
- Manage and resolve complaints with empathy and professionalism
- Follow up on overdue invoices and accounts
- Collaborate with team members to improve service and processes
- – Fluent in Dutch and English, with excellent verbal and written communication skills
- – Proven experience in customer service or sales roles
- – Strong interpersonal, organisational, and multitasking abilities
- – Comfortable working towards sales targets and KPIs
- – Computer literate; experience with ERP systems is an advantage
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