Housing Officer, Customer Service​/HelpDesk

We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities.
An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham.

This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community.

The Role
As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services.
You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs.

Key Responsibilities of a Housing Officer:

Deliver high-quality tenancy, leasehold, and neighbourhood management services
Act as a trusted point of contact for residents, ensuring a customer-first approach
Build strong working relationships with local authorities, community groups, and partner agencies
Use data and insight to drive service improvements and ensure compliance with legislation
Support neighbourhood improvements and community engagement initiatives
Maintain accurate customer records and manage data securely and responsibly
What We'd Love To See From You:

Proven experience in housing management, tenancy management, leasehold, or neighbourhood services
Excellent communication and relationship-building skills
Ability to manage complex cases and resolve issues effectively
Strong understanding of landlord services and housing legislation
Confident using digital systems and data to support service delivery
A collaborative and proactive approach, with a focus on positive customer outcomes
Desirable:

Professional membership (e.g. CIH) or willingness to work towards it
Experience handling and managing data securely
Benefits of this Housing Officer role:

25 days annual leave + bank holidays (increasing annually up to 30 days)
Option to buy or sell holiday
3 additional paid wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12%
Life assurance at 4x salary
Enhanced maternity, adoption, and paternity pay
Optional private medical, dental, and critical illness cover
Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service
If this Housing Officer role is for you then please apply or contact (url removed)