Housing Officer, Customer Service​/HelpDesk

SNG (Sovereign Network Group) provides over 85,000 homes and invests in communities across the South, West and East of England, including London, aiming to create thousands of new affordable homes every year.

We’re now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office.

You’ll manage your own diary with a mix of working from home, office, and outwith our customers.

As a Housing Officer, you’ll be the visible and proactive point within your community, working directly with residents, colleagues and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease and neighbourhood management, ensuring that our services are safe, compliant and responsive.

• Deliver excellent tenancy, leasehold and neighbourhood management services across your locality
• Act as a trusted point of contact for customers
• Build relationships with local authorities, community groups and partner agencies
• Use data insights to improve services and ensure compliance with legislation and regulations
• Support neighbourhood improvements and shape services based on the voice of our customers
• Maintain accurate customer records and ensure data is used responsibly
• Promote SNG’s values and culture of collaboration, safety and inclusion

• Experience delivering tenancy, lease or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good understanding of landlord services and ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery

Desirable:

• Professional membership (e.g. CIH) or willingness to work towards it
• Experience managing data securely and effectively

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay—6 weeks full pay (after 26 weeks’ service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We’re passionate about inclusion for all and creating a workplace where everyone can thrive.

We will be interviewing in our Newbury Office on the 3rd February 2026.

Interested? Apply today and help us shape stronger, more vibrant communities.

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