Inbound Customer Service Advisor

Remote Call Centre Agent - UK Based

Job Type: Full-Time, Permanent

Location:

Remote (UK only)
Salary: £20,483.84 per annum

Hours:

32 hours per week

Are you passionate about making a real difference in people's lives? Join our client's dedicated team as a Remote Call Centre Agent, where you'll be the reassuring voice on the other end of the line for vulnerable individuals and sheltered housing residents during times of need.

What You'll Be Doing:

Respond promptly and professionally to emergency alarm calls, acting as the first point of contact.
Provide support and reassurance to sheltered housing residents and those living independently.
Handle up to 300 calls daily with empathy, efficiency, and a positive attitude.
Navigate challenging conversations with care and composure, turning difficult moments into supportive experiences.
Uphold confidentiality and professionalism in every interaction.
Collaborate with a supportive team in a positive, remote working environment.

What We're Looking For:

Essential:
Previous experience in a call centre environment.
Proven ability to manage high volumes of inbound calls.
Background in sectors such as Local Authorities, Emergency Services, retail call centres, or BT control centres is highly desirable.
Confident using Microsoft Office (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Calm, patient, and tactful under pressure.
Detail-oriented, organised, and reliable.
Proactive problem-solver with strong initiative.

Shift Details:

Separate roles available for early and late shifts.
Shifts scheduled between 06:00-00:00, with rotas provided 6 weeks in advance.
Weekend work required every other week, plus some bank holidays (with time off in lieu).Benefits:

198 hours annual leave (including bank holidays if scheduled to work).
Access to discounts on shopping, holidays, insurance, and more.
24/7 Employee Assistance Programme.
Pension scheme with up to 4% company match.
Discounts for family and friends on services.

Recruitment Process:

Initial video screening with Reed RSR.
Watch a short video demonstrating a real-life call scenario.
Complete an interactive psychometric assessment.
Final interview via MS Teams with the client.

Start Date & Training:

Start Date:

26th February 2026
Training:
Full-time for 6 weeks (Candidates with pre-booked holidays during this period unfortunately cannot be considered.)Ready to apply?
Submit your CV and a cover letter outlining your relevant experience and why this role appeals to you