Italian Speaking Customer Happiness Specialist -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching talented professionals with rewarding job opportunities across Greece. We are currently on the lookout for an Italian Speaking Customer Happiness Specialist to join our exceptional team. In this critical role, you will focus on ensuring that our Italian-speaking customers have joyful and fulfilling interactions throughout their experience with our services.

• Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
• Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
• Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
• Identify opportunities to improve the customer experience based on direct interactions and feedback.
• Collaborate with other teams to implement solutions that enhance overall customer happiness.
• Stay updated on product offerings and industry trends to provide informed and relevant recommendations to customers.
• Contribute to a positive and engaging team environment by sharing insights and supporting team initiatives.

Requirements

• Fluency in Italian and English, with excellent written and verbal communication skills.
• Experience in customer service or customer experience roles is highly beneficial.
• Strong interpersonal skills with the ability to build rapport with customers.
• Problem-solving abilities and a commitment to delivering exceptional customer service.
• Familiarity with CRM software and customer support tools.
• Organization skills and attention to detail in managing customer interactions.
• A positive attitude toward creating a happy and fulfilling customer experience.

Benefits