IT Business Relationship Specialist

Location: Metropolitan Borough of Solihull

Job Title:

IT Business Relationship Specialist Salary:
Up to £40,000 per annum

Location:

Hybrid working, 3 days a week in Solihull Parkway Office + 2 days working from home

Working Hours:

Monday - Friday, 40 hours Job Status:
Permanent Join the UK’s largest B2B used vehicle service

Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer.

British Car Auctions (BCA): The leading end to end fully digital B2B used car marketplace across the UK and Europe supported by its own in-house fulfilment and logistics services

cinch: is the market leading online used car dealership in the UK. cinch aims to take the faff out of buying a used car, offering the consumer a friendly way to search for and buy a quality-checked used car fully online.

We Buy Any Car :
The UK’s largest digital vehicle buying service. The quick, easy, safe and convenient process that has helped over 2.5 million customers to sell their car.

Marshall Motor Group: 162 dealerships across the UK representing 26 leading manufacturers offering New and Approved Used cars and commercial vehicles, with services including vehicles maintenance, servicing, and repairs.

Main Purpose of

The Role:

The IT Business Relationship Specialist supports the development and maintenance of strong relationships between customers, business stakeholders, Product Managers, and service delivery teams.

This role helps ensure customer and business needs are understood and translated into successful outcomes through stakeholder engagement, customer onboarding, service enhancement, product collaboration, and continuous improvement activities.

Key Responsibilities:

• Build and maintain positive working relationships with customers, business stakeholders, and internal teams.
• Support regular engagement activities, governance forums, account reviews, and service review meetings.
• Act as a point of contact for assigned customers and business areas, escalating issues where appropriate.
• Gather stakeholder and customer feedback and identify opportunities to improve the customer experience.
• Develop trusted relationships with key stakeholders to understand priorities, challenges, and opportunities.

Customer Onboarding & Adoption

• Support the onboarding of new customers, ensuring a smooth transition into service.
• Coordinate onboarding activities, including planning, stakeholder engagement, training, and communications.
• Assist customers in understanding platform capabilities, processes, and best practices.
• Monitor onboarding progress and address barriers to successful adoption.
• Support business readiness, user training and adoption activities to maximise customer value.
• Work closely with customers following implementation to ensure successful adoption and ongoing engagement.

Customer Success s Relationship Management

• Provide ongoing support to existing customers, ensuring they gain maximum value from products and services.
• Conduct regular customer check-ins and account reviews to understand customer objectives and satisfaction levels.
• Identify opportunities to enhance customer outcomes through new features, services, or process improvements.
• Support resolution of customer issues by coordinating with operational and technical teams.
• Monitor customer feedback and usage trends to proactively identify risks and opportunities.

Business Engagement s Demand Management

• Assist in capturing, documenting, and prioritising customer and business requirements.
• Support the development of business cases and opportunity assessments.
• Work with delivery and operational teams to ensure customer objectives are clearly understood and aligned to business…