Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Clerical, Admin Assistant, Office Administrator/ Coordinator -
Administrative/Clerical
Clerical, Admin Assistant, Office Administrator/ Coordinator
Job Description & How to Apply Below
As a Service Request Intake Assistant, you will review emails and submitted forms, identify request types, and maintain understandable records. You will locate related customer or service records, check essential details, ask focused questions, and route complete requests. The work begins the service process without promising resolution or deciding approval.
Key Responsibilities:
Read assigned emails and submitted forms completely
Identify request types using employer categories
Open or update requests in online systems
Connect correspondence and documents to correct cases
Route complete requests to responsible teams
Requirements:
Comfort reading messages closely and entering information
Ability to write short, clear replies
Careful handling of private customer information
Ability to recognize intake boundaries
Customer service or office administration experience valuable, not required
Use careful reading, accurate documentation, and appropriate routing to create clear intake records for customer service teams remotely.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).