Lead Customer Support, Remote & Hands-On Coach
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Platphorm, LLC is seeking an experienced Customer Support Team Lead to balance hands-on frontline support with leadership duties. You will be the first escalation point for complex issues and will drive improvements to the Help Center and support docs.
The role is fully remote with occasional in-person company gatherings and travel. You will coach a small team, track metrics, and shape a proactive support culture in a fast-growing marketplace.
This is an excellent opportunity to take on the Lead Customer Support, Remote & Hands-On Coach role at Platphorm, LLC.
The Lead Customer Support, Remote & Hands-On Coach role at Platphorm, LLC is now open for applications in San Francisco, CA, United States.
Join us at Platphorm, LLC as our next Lead Customer Support, Remote & Hands-On Coach in San Francisco, CA, United States.
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