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Remote Customer Relations & Conflict Coach

Remote / Online - Candidates ideally in
Brockton, Plymouth County, Massachusetts, 02301, USA
Listing for: EF Education First Ltd.
Full Time, Remote/Work from Home position Listed on 2026-11-05
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 55000 USD Yearly USD 55000.00 YEAR

Job Description & How to Apply Below

EF Education First Ltd. (Cultural Care Au Pair) is hiring a Customer Relations Specialist for their remote team. You will support host families and au pairs with conflict resolution, coaching, and guidance to help them succeed in the program.

Responsibilities include handling up to twelve rematch cases weekly, addressing 20–30 support cases, and proactive outreach. Strong communication and problem-solving skills required; salary starts at $55,000 with room for growth based on experience.

As a Remote Customer Relations & Conflict Coach, you will play an important part at EF Education First Ltd. in Cambridge, MA, United States.

We are currently recruiting a Remote Customer Relations & Conflict Coach for our team in Cambridge, MA, United States.

This is a great position to take on the Remote Customer Relations & Conflict Coach role at EF Education First Ltd.

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