Tire Sales & Service Specialist

Fort Worth, TX, USA;
Remote;
Dallas, TX, USA
· Remote Full-Time Sales Jul 7

Customer service phone support email communication work order management dispatch coordination omni-channel communication organizational skills computer skills typing (50+ WPM) web applications logistics systems communication sales finance accounting marketing

Zohr is on a mission to create a simpler way to replace your tires — one that does not involve spending a Saturday in a tire shop. We are car nerds and innovators, and we come to you to deliver and install tires. Customer-centric service is our superpower.

The customer success team at Zohr is responsible for leading the charge to help customers achieve their desired outcomes and to continuously improve the customer experience of buying tires. From the initial contact with a customer to the final delivery of products and services, customer success is at the core of everything we do.

This is a full-time remote position and requires at least 40 hours of work per week. Multiple shifts are available throughout the work week with occasional weekend work on an as-needed basis. This position may require remote work using a company-provided computer.

• Be a trusted advisor to help customers reach their desired outcomes:
  Identify their desired outcome and guide customers through the next required action to reach that outcome
• Be the main point of contact for customers - delivering Zohr's superpower of customer experience:
  Answer incoming phone calls from customers, answer customer emails and messages using omni-channel communication platform, make outbound calls or send outbound messages to resolve issues
• Be the connection between Zohr's standard operating procedures and customer needs:
  Write detailed work orders from inbound claims, service requests, and e-commerce orders, dispatch work orders to available mobile service technicians, build and refine field service routes using heuristics

• 2+ years of experience in a customer-centric role
• Strong organizational skills and an eye for detail
• Excellent written and verbal communication skills
• Ability to understand complex operational and logistics systems
• Ability to work in a fast-paced environment, both independently and as part of a team
• Strong computer skills including proficient typing speed (50+ WPM) and use of web applications
• General business acumen including sales, finance, accounting, and marketing
• Compensation: starting hourly wage between $20-25, health benefits, and discounts on tires and services

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