Bilingual Insurance CSR; Mandarin​/Cantonese); Fully Remote

Position: Bilingual Insurance CSR (Mandarin/ Cantonese) (Fully Remote)
Location: New York

• Provides diversified services to small and medium-sized businesses internationally.
• Team of educated experts focused on adding real capacity to clients' workdays.

About the Role:

• Bilingual Insurance CSR supporting an international insurance client's Chinese-speaking customer base.
• Handle customer calls, policy servicing, quoting, and carrier coordination.
• Requires fluency in Cantonese or Mandarin and professional English.

Key Responsibilities:

• Handle incoming customer calls and assist with routine insurance requests.
• Process policy changes, prepare quotes, and maintain accurate records.
• Coordinate with carriers and direct calls to appropriate teams.

Requirements:

• Fluency in spoken Cantonese or Mandarin (Cantonese preferred) and English.
• Customer service or call center experience, detail-oriented, and comfortable with software.
• Full-time availability, Pacific Time hours, with a quiet remote workspace.

Savvital provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future with customized solutions. Their team of educated experts is motivated to handle tasks that add real capacity to a client's workday, with a culture focused on affordable solutions and a human touch.