Contents Claim Coordinator

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance - quantifying and valuing what's inside a policyholder's home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

• Triage and Handling of complex assignments to ensure claims are set up for success.
• Manages all tasks and actions necessary to move claims to Contents Valuation.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.
• Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process.
• Self-motivated and capable of maintaining high productivity in a remote work setting.
• Experience resolving claims efficiently within defined service-level agreements.
• Comfortable making sound decisions with minimal supervision.
• Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools.
• 1-3 years of customer service experience.
• Prior experience or knowledge in property and casualty claims is preferred but not required.
• Must have flexibility to work varied shifts, including late hours, based on business needs.
• Associate or bachelor's degree preferred;
  The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.