Account Manager

* This role is remote and open to candidates in the following locations:

• New York, USA
• Indiana, USA
• Michigan, USA

Customer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.

At Ask Nicely, we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.

Trusted by over 1,000 service businesses and backed by top investors, Ask Nicely is on a mission to grow people-powered businesses everywhere.

Ask Nicely is an AI-powered customer experience platform built for multi-location service businesses. It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.

• Real-time, actionable insights through AI
• Instantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.
• Identify issues and fix them immediately. Instantaneously reward positive behavior.
• Built for multi-location, service businesses, not data analysts
• Real-time, actionable insights for everyone: from the head office to the branch to the individual customer-facing employees.
• Manage customer feedback and reviews to reduce churn, improve reviews and grow referrals.
• Designed to deliver growth through exceptional customer experiences
• Insights and action from AI. An unparalleled customer success team to help you drive culture change.
• More than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.
• Free optional health insurance through Southern Cross
• Accrue up to 4 weeks annual leave - plus an 5 extra "Nice Days" per year
• Flexible, remote work environment
• 8 Weeks Paid Parental Leave
• Yearly Learning and Development reimbursement stipend

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here ( watch this ).

Lot’s of people ask about the culture re are three non-negotiables to what we call “living in the purple”:

• Be NICE :
  We believe a great business can be built by nice people that are nice to each other.
• Play to WIN :
  Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK:
  Get feedback to improve your game and give feedback generously to help others improve theirs.

Ask Nicely is looking for a strategic, highly driven Account Manager to join our revenue team. In this role, you will be the commercial owner of a significant book of business, responsible for driving retention, mitigating churn, and identifying massive expansion opportunities.

You will inherit a book of 150 to 200 accounts , representing between $2M and $3M in Annual Recurring Revenue (ARR) . Your primary mission is to aggressively protect and grow this revenue, with the ultimate goal of growing your book by over 100% NRR for the year.

To be successful, you must possess strong commercial acumen, the ability to hold customers accountable to their agreements, and a strategic mindset to forecast the health of your portfolio. You will not do this alone—you will work hand-in-hand with our Customer Success organization, who will drive daily product utilization while you manage the commercial relationship to keep the business thriving and expanding.

• Commercial Ownership: Manage a portfolio of 150-200 existing Ask Nicely accounts ($2M - $3M ARR), owning the entire commercial lifecycle including renewals, cross-sells, and…