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Remote B2B Support Consultant; German & English

Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95025, USA
Listing for: Sendcloud
Full Time, Remote/Work from Home position Listed on 2026-11-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, German Speaking
Salary/Wage Range or Industry Benchmark: 36000 - 58000 USD Yearly USD 36000.00 58000.00 YEAR

Job Description & How to Apply Below

Position: Remote B2B Support Consultant (German & English)

Sendcloud is seeking a Customer Support Consultant to serve B2B merchants from a fully remote position based in Osijek, Croatia. You will manage onboarding questions and complex shipping escalations, using calls, live chat, and tickets to ensure fast, clear resolutions.

Strong German and English, patience, and ownership are essential as you guide customers through platform functionality and shipping issues, with room to grow into QA or process improvements.

The following role is for a Remote B2B Support Consultant (German & English) with Sendcloud.

Learn more about the Remote B2B Support Consultant (German & English) role in the description above.

We appreciate your interest in this position.

Join Sendcloud and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

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