Customer Service Representative

CLIENT: A US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Customer Service Representative for a fully remote role.

LOCATION:

Remote / Work from Home DURATION: 6 Months + Temp-to-Hire TRAINING PROVIDED: 1-2 week(s)
SHIFT: 8 hours shift (between 7am to 7pm PST)
PAY RATE: $16/hr. on W2

EQUIPMENT: BYOD (Bring Your Own Device) for work

(Laptop with Windows 10 / 11 with i5 processor or above, Chromebook / Tablets NOT allowed)

RESPONSIBILITIES:

• Need a bilingual CSR in a state program that provides discounted home phone and cell phone services to eligible households.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels. Communicate and coordinate with colleagues, as necessary.
• Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS:

• Desired:
  Previous Call Center / Customer service experience.
• Education:
  
  At least HS diploma / GED.
• Bilingual:
  English & once of the following:
  Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, Spanish.
• Must reside in one of these states - AZ, , NV, UT or TX,