Customer Service Agent; Remote, Tech Startup

Customer Service Agent (Remote, Tech Startup)

The role centers on handling inbound calls from policyholders who need changes made, processing service requests for vehicles, drivers, lienholders and policy documents, and resolving questions well. A strong candidate is friendly, solves problems carefully, communicates clearly, and learns the product deeply enough to match customers to the right insurer from a large panel. Prior customer service, sales or hospitality work helps but is not required.

How

it fits the AI era

The app uses AI to compare insurance options across many insurers, so much of the routine shopping and matching is automated. The human part is catching what a customer did not think to ask about, such as a coverage gap, an unused discount or a renewal about to rise, and explaining it plainly. This role is the warm, fast layer between an automated product and real people.

How

it builds AI experience

Working here gives hands on exposure to an AI driven insurance marketplace, including how automated comparisons and recommendations reach customers and where they fall short. Building on that means learning the app and the insurer panel closely, spotting patterns in customer questions, and feeding clear observations back so the product improves. That mix of product fluency and frontline feedback is the practical AI experience gained.

Worth

showing

• Careful problem solving
• Insurance product learning
• Friendly team attitude

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jerry

A free app that uses AI to shop car insurance across 100+ insurers, per the company, and manage the rest of car ownership, maintenance, recalls and refinancing, in one place.