Job specializations:
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Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Remote work-at-home customer support starts with listening, troubleshooting, and resolving issues for customers across the country each week.
As a Customer Care Agent with MCI, you will support customer service, technical support, and sales interactions. You will use systems and technology for account management while explaining products and processes. The work focuses on first-call resolution, upgrades, and effective call handling.
Key Responsibilities:- Listen to customers and understand their needs
- Resolve customer issues through effective call handling
- Complete account management tasks using systems and technology
- Recognize sales opportunities and upgrade products or services
- Escalate customer dissatisfaction appropriately to managerial teams
- High school diploma or equivalent
- At least 20 words-per-minute typing accuracy
- Basic Microsoft Office Suite knowledge
- Basic understanding of Windows operating systems
- Strong troubleshooting, communication, and conflict resolution abilities
Use customer service, technical support, and problem-solving skills as a remote MCI Customer Care Agent.
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