Customer Service Specialist; Remote

Position: Customer Service Specialist (Remote)

parental leave, paid time off, paid holidays, 401(k), employee discount

This is where
your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your Role at Baxter

As an RGA Back Office Specialist, you will serve as a key contributor to the successful execution of Baxter's Return Goods Authorization (RGA) operations. You will coordinate a wide range of return, repair, exchange, and replacement activities while partnering closely with Customer Service, Technical Support, Quality, Logistics, and Operations teams. Your work will help ensure customers receive timely resolutions, business processes run smoothly, and critical service levels are maintained across domestic and international markets.

This role combines operational excellence, customer focus, and continuous improvement to support both business performance and customer satisfaction.

What You'll Be Doing:

• Process customer returns, repairs, replacement orders, exchanges, and upgrade transactions accurately and within established service timelines.
• Coordinate domestic, Canadian, and international return and swap orders to ensure seamless customer experiences across multiple regions.
• Respond to customer and internal inquiries by providing timely updates, resolving issues, and supporting order-related questions.
• Monitor and manage RGA workflows, backorders, and support requests to maintain operational continuity and drive responsiveness.
• Collaborate with cross-functional teams including Customer Service, Technical Support, Quality, Logistics, and Operations to resolve complex transactional and service-related challenges.
• Maintain accurate records, documentation, and tracking tools to support compliance, visibility, and operational decision-making.
• Identify opportunities to improve processes, reduce inefficiencies, and enhance the overall customer and employee experience.

What You'll Bring:

• High school diploma or equivalent required; additional education, certification, or relevant experience is valued.
• 2+ years of experience in customer service, order management, returns processing, operations, logistics, or a related business support function.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Effective written and verbal communication skills, with a customer-focused approach to problem solving.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to learn new systems, navigate multiple business processes, and work independently while contributing as part of a collaborative team.
• Demonstrated attention to detail and commitment to delivering high-quality, accurate work.

Preferred Qualifications

• Experience working with ERP or order management systems such as JD Edwards (JDE).
• Experience supporting return goods authorization (RGA), repairs, product returns, or medical device operations.
• Experience serving domestic and international customers in a high-volume operational environment.
• Familiarity with global order processing and support across regions including Latin America, Europe, the Middle East, Africa, and Asia-Pacific.
• Experience identifying process improvement opportunities and implementing solutions that improve efficiency and customer service outcomes.
• Ability to provide cross-functional support and serve as a trusted backup resource across multiple operational processes.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated pay range for this position is $43,200- $59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range…