Customer Service Representative CST OR - CST

Position: Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST
Location: New York

## Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CSTApply:
Remote - US:
Full time:
Posted 16 Days Ago:
JR102497

The Customer Service Representative role is a fully-remote position that is responsible for providing Tru Bridge Contact Center Support to clients Early Out Service patients and will support either 10am
-7pm CST (Mon
-Fri)
** OR
* * 11am - 8pm CST (Mon-Fri) shifts.  Essential Functions for Customer Service Representative In addition to working as prescribed, specific responsibilities of this role include:
* Responsible for consistently meeting production standards for inbound and outbound calls
* Responsible for consistently meeting quality assurance standards.
* Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
* Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
* Protects customer information by keeping all information confidential.
* Processes miscellaneous paperwork and documentation.
* Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
* Schedules call backs as needed.
* Be a collaborative team member.
* Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements:

Education/Experience/Certification Requirements
* ** MUST
* * be available to work 10am - 7pm CST or 11am - 8pm CST.
* High-speed home internet (NOT Cell-based internet)
** required**.
* Ability to test home internet speed, to ensure adequate bandwidth.
* Excellent communication (written and oral) and interpersonal skills.
* Strong organizational, multi-tasking, and time-management skills.
* Must be detail oriented and able to follow through on issues to resolution.
* Must be able to act both independently and as a team member.
* High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications:

* One year or more provide customer service support over the phone in remote setting.