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Customer Service/HelpDesk
Client Relationship Management, CRM Systems & Management -
Sales
Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
A client-facing coordination role: no cold calling, no commission, no sales targets.
You’ll coordinate inbound enquiries for a UK cosmetics development and manufacturing client. Every prospect has already contacted the client. You’ll research each one, hold a short, pre-booked video call, record everything in the CRM (Hub Spot) and pass a clear summary to the client’s business team, who decide what happens next.
You’ll introduce the client and explain what it does, but you won’t negotiate, quote prices or close deals.
If you enjoy coordination, CRM work, client communication and documentation, this role is for you.
Key responsibilities:
- Research new enquiries, covering founders, previous businesses, experience and funding, using Linked In, Companies House and online search
- Run short, pre-booked video calls with start-ups and early-stage brands who have contacted the client
- Give prospects a professional first conversation and answer their questions about the client’s capabilities
- Record findings and a clear summary in Hub Spot, and recommend whether each enquiry should progress
Working hours:
Monday to Friday, 11:00am–8:00pm Dubai time, including a 1-hour unpaid lunch. These hours match the UK business day. After a 3-month training period, there is scope for more flexible hours.
Salary and benefits: AED 5,000–10,000 per month (fixed salary, all-inclusive). Work from home. UAE visa and health insurance provided.
Skills- Experience in customer service, account coordination, enquiry handling or another customer-facing role
- Excellent spoken and written English
- Confident speaking with founders and business people on video calls
- Good online research skills (Linked In, Companies House)
- Organised, with a disciplined approach to CRM records (Hub Spot is a plus)
- Beauty or cosmetics experience is a plus, but not essential
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