Call Center Representative - Local Remote

Job Description

Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area!

Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.

What You’ll Do:

• Guide members through benefits enrollment and assist with updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.
• Handle confidential information responsibly in line with HIPAA and data privacy standards.

Schedule & Flexibility:

• No weekend shifts — ever!
• Work Monday through Friday only.
• During peak season:
  Full-time (40 hours/week) with potential overtime.
• During off-peak:
  Hours may vary between 32–40/week, based on client needs.
• Must be flexible to work shifts between 7:00 AM – 8:00 PM
  , with occasional extended hours up to 10:00 or 11:00 PM for short periods.
• West Coast roles may require availability from 5:30 AM – 8:00 PM
  .

Important Note:

This is a remote position
; however,
you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment
, and occasionally attend in-person meetings or special projects
.

What We’re Looking For:

• High school diploma or GED required.
• Customer service or call center experience is a plus, but not required — we’ll train the right person!
• Strong communication and problem-solving skills.
• Ability to adapt your service approach to meet a variety of personalities and communication styles.
• Tech-savvy with basic computer proficiency.

Bilingual Candidates Encouraged to Apply:

• We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!