Customer Service Agent; Remote, Tech Startup

Position: Customer Service Agent (Remote, Tech Startup)

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company.

Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive.

Jerry.ai

is building the first app to help people manage it all.

The work is fast-paced, high-energy, team-oriented, and fully remote. A few things our team members love about working at Jerry:

Opportunities to shape the customer experience as the product and services are constantly evolving.

• Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).
• Stock equity (stock options) - we're a tech startup, and you own a piece of what you're building.
• Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
• Fully remote, with work equipment provided.
• A career path in one of the largest industries in the world - insurance.
• We pay for your P&C insurance license if you don’t have one yet.
• We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.

As a member in the Customer Operations team, some of your responsibilities could include:

• Taking great care of our customers.
• Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests - vehicles, drivers, lienholders, policy documents.