Remote Support Specialist; Fully Remote

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher technical ability or customer service skills.
• Utilize help request system to document work and customer interaction.

Qualifications:

• Two-year college degree in Computer Science or related discipline or equivalent experience.
• Minimum one year of experience in computer troubleshooting or similar technical field.
• Strong customer service, interpersonal, and communication skills.

Working Conditions:

• Position requires 40 hours/week with weekend and evening shifts.
• Must have reliable high-speed home internet and a designated workspace.
• May require travel with valid driver's license and insurance.

Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.