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Bilingual Call Center Associate – Remote; EN​/ES

Remote / Online - Candidates ideally in
Albany, Albany County, New York, 12201, USA
Listing for: Urban Health Plan
Remote/Work from Home position Listed on 2026-11-09
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep, Spanish Customer Service
  • Language/Bilingual
    Bilingual, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 20000 - 29000 USD Yearly USD 20000.00 29000.00 YEAR

Job Description & How to Apply Below

Position: Bilingual Call Center Associate – Remote (EN/ES)

Urban Health Plan is seeking a Call Center Associate I for a fully remote role with occasional in-person training in the Bronx, NY. The position requires bilingual English/Spanish, a high school diploma, and exceptional customer service skills. Training is provided.

You will handle high-volume calls, schedule appointments, verify insurance, and maintain patient information while upholding HIPAA standards. The schedule is Monday–Friday 10:00 am–7:00 pm with rotating Saturdays.

This is a great opportunity to take on the Bilingual Call Center Associate – Remote (EN/ES) role at Urban Health Plan.

Learn more about the Bilingual Call Center Associate – Remote (EN/ES) role in the description above.

We appreciate your interest in this position.

Join Urban Health Plan and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

Position Requirements

10+ Years work experience
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