Donor Experience Coordinator

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Donor Experience Coordinator contributes to the overall success of WWP and the Warrior Support team by serving as a front-line liaison and identifying opportunities for donor customer experience improvements, process improvements, and database enhancements for effective fundraising and an enhanced donor experience.

DUTIES & RESPONSIBILITIES

• Receive and respond in a timely manner to all donor requests via phone, email, and mail.
• Import data accurately into the donor database.
• Assist Warrior Support team in identifying, developing, and improving processes that enhance the donor experience and lead to donor loyalty and support.
• Respond to and diagnose improvements through discussions with the fundraising team including recognition, research, resolution, and follow-up steps.
• Motivate donors to maximize fundraising.
• Develop and maintain a working understanding of the Warrior Support team’s responsibilities and Wounded Warrior Project’s mission and purpose.
• Complete special projects as assigned, e.g., reporting, donor giveaways, database cleanups.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.
• Demonstrated ability to work in a collaborative, team environment with ability to communicate with diverse personalities in a tactful, mature, and flexible manner.
• Effective organizational and time management skills.
• Demonstrated ability to effectively manage multiple tasks, assignments, and priorities within deadlines.
• High energy level, self-starter, and willing to take initiative.
• Demonstrated customer service skills and ability to build rapport via phone and email.
• Excellent verbal and written communication skills, communicating effectively with all levels of the organization.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

• Requirements One year of customer service experience.
• One year of experience using donor or customer database software.
• One year of experience using Microsoft Office, e.g., Word, Outlook, Excel.
• Preferences One year of experience in a nonprofit organization.

EDUCATION

• Requirements High School Diploma or GED.

CERTIFICATIONS & LICENSURE

• Requirements None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.
• Up to 10% travel.
• * ca-pd #LI-HYBRID

Wounded Warrior…