Customer Service & Operations Representative

Customer Service Representative

Schedule:

Tuesday Saturday OR Sunday-Thursday 1:00 PM10:00 PM after training

Work Environment:
On-site in Olathe, professional office setting

If youve built great customer service skills in retail, banking, restaurants, hospitality, sales, or a call center and youre ready to move into a professional office environment, this could be the opportunity for you.

Were hiring Customer Service Representatives to join a growing team supporting major national retail and commercial accounts. Youll work behind the scenes to coordinate service requests for businesses with locations across the country, helping ensure technicians are dispatched and customer issues are handled quickly and accurately.

This organization operates in the commercial building and facility services industry, providing nationwide repair, maintenance, installation, and support for commercial doors, loading docks, and related equipment. Its National Accounts operation supports multi-location customers across the country with centralized service and nationwide coverage.

What You'll Do

• Help customers with service requests received electronically and by phone

• Manage high-volume service tickets for major national accounts

• Verify and clarify customer requests to ensure accurate service

• Coordinate technician check-ins and check-outs

• Dispatch service requests and purchase orders to technicians, subcontractors, and internal divisions

• Make outbound calls to coordinate service and follow up on open requests

• Navigate multiple computer systems while accurately documenting information

• Keep customers updated and ensure requests are handled promptly

• Partner with internal teams and field technicians to resolve issues

We're Looking for People Who Have

• Previous customer service experience

• Experience in retail, restaurants, banking, hospitality, sales, customer support, or call centers

• Strong communication and problem-solving skills

• Confidence speaking with customers by phone

• Strong computer skills and the ability to learn multiple systems

• Excellent attention to detail

• Ability to multitask in a fast-moving environment

• A dependable, team-oriented attitude

• Interest in building a long-term professional career

Schedule & Training

• Initial classroom training: approximately 7:30 AM4:00 PM

• Classroom instruction is followed by hands-on floor training and shadowing

• Candidates will transition to their regular second-shift schedule after the initial classroom portion:
  Tuesday Saturday OR Sunday-Thursday: 1:00 PM10:00 PM

Why This Opportunity Stands Out

Career Growth:
This is designed to be more than a short-term customer service job. You'll gain experience supporting large commercial accounts and have opportunities to grow internally.

Growing, Established Industry: You'll join an organization in the commercial facility-services space with a nationwide operation supporting customers across the lifecycle of their facilities. Its services include commercial door and dock repair, maintenance, replacement, and installation.

Future Hybrid Opportunity:
After one full year of employment, employees may become eligible for a hybrid/work-from-home arrangement based on company policy.

Pay Growth:
Employees can receive a pay increase to $20/hour after conversion or approximately six months, based on the current program.

Schedule Growth:
After approximately 69 months, employees may have an opportunity to qualify for available day-shift positions.

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Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job…