Onboarding Specialist | SaaS CS Career

Onboarding Specialist at Housecall Pro | SaaS CS Career — Remote

Entry-Level Customer Success with a Clear Growth Path. This Onboarding Specialist role sits at the intersection of customer success, light sales, and technical support — a combination that builds highly transferable skills valued across SaaS and tech-enabled service companies.

Compensation vs. Market: At $28,000–$30,000 OTE (with only $24,000 base), this is below US market rates for Customer Success roles ($45,000–$65,000 for entry-level in the US). This signals the role is targeted at international/LATAM talent. If you're based in Mexico or a similar market, the USD purchasing power is competitive; US-based candidates should weigh this carefully.

Skills You’ll Build:

• Customer onboarding and lifecycle management — high demand in SaaS
• Cross-functional collaboration (Sales, Engineering, Marketing)
• AI tool proficiency — explicitly valued here
• Consultative communication and stakeholder management

Green Flags: Housecall Pro is a well-funded, mission-driven company (50,000+ business customers, 2,000+ employees) with a genuine global team culture. Leadership investment in career growth is explicitly stated. The fixed PST schedule also provides predictable structure, which many remote workers prefer.

Watch Out For: The variable bonus component is not guaranteed, and the base salary is modest. Confirm bonus attainment rates and advancement timelines during the interview process before committing.

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview :

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve…