Senior Service Designer

Overview

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do.

We are looking to recruit an adaptable User Centred Design Consultant who can work effectively in a multidisciplinary team, and deliver excellent results across GDS projects for Version 1’s customers in the public sector.

You will be experienced in working with users and stakeholders to determine the best way to design products and services, considering both the end-to-end journey and individual design elements. Your portfolio will demonstrate your ability to understand users and design to meet their needs, work to relevant design standards and communicate your design decisions effectively.

You'll play a key role in designing the end-to-end journey of service to help a user complete their goal and to deliver the policy intent. Your work may involve the creation of, or changes to, transactions, products and content across both digital and offline channels provided by different parts of the customer’s internal infrastructure.

You will need to be eligible for SC clearance to be considered for this role.

• Design thinking and evidence-based design.
  You have a strong understanding of design thinking. You can apply frameworks and approaches as appropriate to the circumstances of a project.
• Evidence-based design practices.
  You take an evidence-based approach to design. You seek to test your assumptions to ensure that your designs are the simplest feasible approach to solving problems for users.

• Concepts and prototyping.
  You can create and iterate a variety of different prototypes, selecting the appropriate level of fidelity and tools for the task.
• You can appropriately evaluate concepts and prototypes and explain them to stakeholders and team members.
• You can select, apply and adapt appropriate design patterns, and participate in wider design community discussion and activities.

• Experience of Accessible/Inclusive Design.
  You understand the key principles and considerations for accessible/inclusive design and can apply these appropriately in your designs.

• Knowledge and Experience of Design Standards.
  You understand common design standards and can demonstrate how your designs comply with the appropriate standards for the sector or project.
• You are aware of the design standards that apply to public sector projects in the UK and the GDS assessment processes.

• Focus on users and their needs.
  You can undertake basic user research activity as appropriate to your design work. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility.

• Consultancy Skills.
  You have experience of communicating your design process and decisions effectively to gain the confidence of internal colleagues and customers.

• Agile working in multidisciplinary teams.
  You understand user-centred design practices and know how to align your work to agile workflows across all stages of the development lifecycle. You can work in an open, iterative and collaborative way in a multidisciplinary team.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 understands life…