Academic Advisor, Undergraduate Online Programs

Department

INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)

Department Information

Indiana University (IU)
Online is dedicated to maintaining the academic integrity of an IU degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan , IU Online advances student access and success through innovative online programs and services developed in collaboration with IU campuses.

IU Online, under the Office of the Vice President for Student Success (VPSS) , partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2026, IU Online offers nearly 200 academic programs, 50 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 11,063 students.

The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.

Job Summary

The Academic Advisor reports to the Associate Director for Online Undergraduate Advising. This role is responsible for providing information specific to course of study needs with curricular planning assessment to encourage informed decisions for offering, enrolling in, and completing undergraduate online program educational courses and course sequences.

Department-Specific Responsibilities

• Possesses knowledge of university contacts, systems, and services that facilitate student progression and refers students to appropriate campus resources, such as academic support resources, writing and math centers, career service opportunities, etc.
• Works with scheduling professionals to understand the capacities of each campus to support academic programs and recommend number of sections based on student demand, and schedules students accordingly.
• Works with campus registrars to make sure courses are scheduled correctly with accurate pre‑requisite and requirement coding.
• Interfaces with program representative and/or faculty committees to discuss possible degree and/or certification requirement changes and shares student feedback.
• Utilizes relationship management skills and the online collaborative model framework to navigate and work across university departments and campuses to provide timely (less than 24 business hours), accurate, and concise turn‑around responses to student and faculty inquiries.
• Creates, updates, and disseminates advising materials, such as degree maps, FAQ's, etc.
• Supports the transfer credit process and posting.
• May conduct graduate audits and degree conferrals.

General Responsibilities

• Provides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments' curricular requirements. Explains curriculum requirements and school and campus policies.
• Meets with students in groups and 1-on-1 to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
• Assists students in making informed decisions about a choice of major and potential career or graduate school direction. Helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
• Teaches students how to navigate university systems, academic processes, and…