Service Development Manager

Location:

Belfast, United Kingdom Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you;

whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
** Service Development Manager
***
* Location:

** Belfast– Hybrid working (The position may involve periods of extensive travel overseas.)
** Our Opportunity
** We have an excellent opportunity for a Service Development Manager within the IAS UK (Integrated Airspace Protection Systems UK) business line of Thales, based out of Belfast.

This is a Product Support related role where the jobholder is responsible for the development, implementation and delivery of all Product Support aspects of Services, including the tactical and technical aspects relating to the operation, deployment and support of IAS UK Products and Systems.

The objective of this role is to build and maintain Customer relationships with both the Customer and End Users, ensuring that customer satisfaction is delivered across all aspects of service delivery.
** Roles & Responsibilities
** The job holder shall support the IAS UK Service Delivery function by:
* Providing Subject Matter Expert (SME) Product Support, both internally within Thales, and externally within the Customer and User communities, providing detailed tactical and technical knowledge of the operation and deployment of Company Products.
* Undertaking full responsibility for Lead End User interface across all aspects of Product Support and at all levels of seniority.
* Providing expert guidance into the design, development of each support element, including the transition of prime equipment into service.
* Acting as the lead customer interface for all Product Support related issues, and ensuring that customer requirements are clearly understood, defined and customer satisfaction is delivered.
* Providing support to design, development and delivery of Product support including Training and Technical publications across all support aspects.
* Leading investigations into, and resolution of system operational and performance issues, ensuring suitability of any resultant actions.
* Liaising with OEM/DA, Training Team, Customer and End Users regarding future missile and platform software upgrades and their implementation.
* Providing technical advice relating to the concept of use and concept of operation both at the individual and collective systems of systems level.
*
* About you:

** It is essential that the job-holder has:
* Significant experience as a SME within Air Defence and the Force Protection sector.
* Current and competent on Air Defence, concepts of use and concepts of operations, ideally from a military background having left the services within the last 24 months.
* Significant experience in the design, delivery and validation of Product Support solutions.
* Technical experience, including significant direct interface with customer personnel and end users across the customer organisation.
* The jobholder must display strong leadership and motivational qualities to direct and achieve results from teams of people over whom he has no direct authority.
* The jobholder is required to be assertive but approachable with good interpersonal, presentation and communication skills.

Elements of the role will involve working overseas and will involve liaison with many levels of staff within the Overseas Support infrastructure, UK Government and British forces staff. It will also require the jobholder to develop an understanding of local customs and relationships and can work in an autonomous manner for sustained periods overseas.

The environment in which overseas support & services and…