Customer Support Technician

Customer Support Technician

Based:
Maidenhead.

Working Hours:

a compressed 37 hour week – Monday to Thursday.

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working, and part or full‑time employment. It’s our "innovating" and "empowering" values that we aspire to be. We welcome the challenge to work in new ways and trust you to get the job done because we recognise that our business is our people.

Ultra I&C’s C2I business is recruiting a Customer Support Technician.

In this role you will work as part of a small team supporting the fault diagnosis, repair, build, and refurbishment of electro‑optical and electronic equipment.

This role covers electro‑optical and electronic equipment, and associated test equipment, tools, and support equipment, as required.

• Fault diagnosis and repair of the optical and electronic equipment to meet turnaround times and quality levels.
• Fault diagnosis and repair of supporting equipment to meet turnaround times and quality levels.
• Provision of a technical query answering service to customers, including out‑of‑hours coverage where contracted.
• Recording work on the company failure reporting system(s) to ensure a full audit trail is available for long‑term trend analysis.
• Production activities including inspection and acceptance testing for all new equipment.
• Implementation of hardware and software modifications and testing as required.
• Adherence to all airworthiness aspects of the equipment.
• Work in a safe and efficient manner.
• Ensure the company security policy is adhered to.
• Manage security of information as defined in the security manual.

Candidate must be able to obtain and maintain an SC security clearance.

You should be able to travel within the UK and, when required, be available to hold a customer support help‑desk mobile phone outside normal working hours.

• Qualified in electronic servicing techniques, skills and practices to an ONC or equivalent level.

• An awareness of workplace safety and airworthiness standards and practices.
• An HNC or equivalent in electronics servicing techniques.
• An awareness of electro‑optical techniques and theory, including infrared, CCD, and lasers.
• An awareness of communications and digital recording techniques and theory.
• Experience with electronic equipment used in land, sea, and air environments.
• Experience working in an electronic servicing workshop.
• Experience working with lasers, CCD cameras, FLIR cameras, and airborne electronic pods or equipment.
• Knowledge of military or aviation support environments.
• Computer literacy with Microsoft Office.
• Experience operating heavy‑lifting equipment and forklift trucks.

Here at Ultra we are an equal‑opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.