Second Line Support Engineer

Infrastructure Engineer

Fantastic opportunity for a Second Line Support Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions.
Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE).
Immediate start available - professionals with strong experience in Microsoft infrastructure, virtualisation, and networking within an MSP environment are highly encouraged to apply.

To apply , please email Who is the client?

Our client is a well-established Managed Service Provider (MSP) supporting a diverse portfolio of creative and professional services businesses. With thousands of users and over a hundred client environments under management, they pride themselves on delivering secure, scalable, and innovative IT solutions. Their continued success is driven by technical excellence, teamwork, and a strong commitment to employee growth and learning.

What will you be doing?

This is a hands-on infrastructure engineering role ideal for someone who enjoys problem-solving, technical ownership, and delivering high-quality IT solutions. You'll be responsible for supporting complex client environments, implementing infrastructure projects, and acting as a 3rd-line escalation point for technical issues.

Key responsibilities include:

Providing advanced 2nd / 3rd line support and troubleshooting across servers, networks, and cloud platforms.
Configuring, installing, and managing Windows Server environments and virtualisation platforms (Hyper-V/VMware).
Implementing and maintaining enterprise-level backup solutions using Veeam.
Supporting cloud technologies such as Microsoft 365, Azure, and Google Workspace.
Managing network configurations including DNS, DHCP, VLANs, IP routing, and VPNs.
Assisting in infrastructure upgrades, migrations, and security deployments.
Producing detailed technical documentation and contributing to project delivery.
Acting as a technical escalation point and collaborating closely with senior engineers.

What will you need?

Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
Hands-on experience with Hyper-V and/or VMware.
Expertise in Veeam Backup & Replication or similar DR solutions.
Strong networking knowledge (TCP/IP, VLANs, VPNs, routing protocols).

Experience with cloud-based platforms such as Microsoft 365, Azure, or AWS.
Excellent troubleshooting, documentation, and client communication skills.

What would be desirable?

Experience with Microsoft Intune, Lucid Link, or Egnyte.
Familiarity with MDT imaging and endpoint protection tools (Defender, Sophos, Bitdefender).
Exposure to infrastructure migration or virtualisation projects.
Previous experience mentoring junior engineers or leading technical initiatives.

Certifications (highly desirable):

Microsoft Certified (AZ-104, MS-102, or equivalent)
VMware VCP, CompTIA Network+/Security+, or similar vendor certifications

The Package

Hybrid working with work-from-home Fridays and additional remote days available
22 days' annual leave + Bank Holidays (increasing with tenure)
Regular team events, social activities, and staff awards
Ongoing professional development and funded training opportunities

To Apply…

Please apply through this advert or send your CV directly to (url removed). By applying, you consent to your application being processed for this vacancy only.

KEY SKILLS - Infrastructure Engineer, Solutions Engineer, MSP, 3rd Line Support, Windows Server, Hyper-V, VMware, Active Directory, DNS, DHCP, VLANs, VPNs, Veeam, Microsoft 365, Azure, Networking, Cloud, Technical Consultancy, IT Projects