Technical Services Engineer; Remote
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Engineering
Electrical Engineering, Sales Engineer
Job Description & How to Apply Below
Confidential client: an established global designer and manufacturer of protection relays and disturbance fault recorders for the electric power industry, trusted by utilities and industries worldwide.
Position snapshot- Title: Technical Services Engineer
- Location: Remote, USA (Northeast US preferred)
- Base salary: USD 100,000 to 140,000 a year
- Reports to: Manager, Technical Services
- Type: Full time
- Travel: up to 20% within the US, Canada and internationally
- Work eligibility: US citizens or Green Card holders
You will own the technical side of the company's relationship with its customers: utilities and industrial users who rely on its protection and recording equipment. The ideal engineer has delivered top-quality technical service and problem solving to current and prospective customers, supported the sales team, and built expert-level knowledge of power system protection and automation, specifically relays and recorders.
Key responsibilities- Help customers apply the company's products through visits, demonstrations, training courses and phone support.
- Meet customers to identify the feature sets products need to win in the market, and feed this to Marketing.
- With the Technical Services group, resolve customer concerns through application notes, conference papers, answers to questions and online demonstrations.
- Contribute customer service insight to Marketing plans and reviews: resolve problems, spot service trends and propose system improvements.
- Help prepare and present winning proposals for products, services and systems.
- Act as a secondary customer contact on technical matters.
- Train customers and support installation, commissioning and operation, on site and remotely.
- Take part in industry technical forums such as NASPI and IEEE PSRC.
- Contribute to manuals, datasheets, ordering guides and other customer literature.
- Support marketing, sales, application engineering and product development.
- Keep your knowledge current through training, professional reading, networks and professional bodies, and maintain expert knowledge of the product range.
- Deliver assigned work on schedule, within budget and to a high standard; take on project management and supervisory duties as assigned.
- B.S. in Electrical Engineering (mandatory).
- 5 to 10 years working with protective relays and recorders.
- Working knowledge of electric power systems, practices and philosophies, and of protective relay application at a utility or engineering firm.
- Experience with EMTP, load flow and short circuit studies.
- Excellent technical training, speaking and writing skills, and strong computer and business software skills.
- A passion for customer success, team spirit and exceptional organization and "get it done" skills.
- The ability to manage time well across multiple demands, including when working remotely.
All applications are handled in confidence by a Dedicated HR Services partner. The client is named to shortlisted candidates only.
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