Business Rates Manager

Business Rates Manager at WSP in the UK & Ireland

• Providing administration assistance in the operational management of a large complex client portfolio under guidance from a senior colleague.
• Verification of rates bills issued by billing authorities against data held in GLHIMS (Internal Database) in respect of properties throughout England, for reimbursement by our client.
• Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
• Pursuing refunds on behalf of our client, ensuring timely collections and accurate cash allocation.
• Obtaining information from clients and responding to queries in a timely manner.
• Delivery of ad hoc reports to clients.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.

• Knowledge of Business Rates.
• Good numeracy skills, ideally previous experience with Cash and Financial Reconciliations.
• Proficient in the use of desktop software and Microsoft Office Suite.
• Advanced Excel skills.
• An ability to recognise when a matter should be escalated to a more senior member of the team for assistance.
• Ability to work on own initiative and as part of a small & wider team.
• Excellent organisational skills

We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

• Work-life balance
• Hybrid working policy: work from home two days a week and collaborate in our modern offices across the UK.
• Inclusivity & Belonging
• Health & Wellbeing
• Flex your time: WSP My Hour allows one hour each day for personal activities, with the option to make up the time earlier or later; part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
• Your development

We also provide benefits such as the Thrive wellbeing programme, Virtual GP service, menopause support package, Gymflex scheme, and more as part of our flexible benefits program. As a Disability Confident employer, we will interview all disabled applicants who meet the essential criteria and will provide workplace adjustments on request.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria; please let us know if you require any workplace adjustments in support of your application.