Senior Personal Banker

Nat West Hastings, England, United Kingdom

Join us as a Senior Personal Banker. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.

• Proactively support customers, helping them realise the full benefits of our service through our digital channels and more complex financial needs such as home buying and protection.
• Deliver a banking service that’s beyond expectations, with a daily variety of tasks.
• Support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
• Experience in a customer‑service environment with the ability to thrive under pressure and achieve customer satisfaction.

• Meeting and supporting customers via video banking from home or face‑to‑face in a branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Completing outbound care calls to customers to grow and maintain the relationship.

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face‑to‑face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Competitive salary starting at £26,350 pro‑rata for the hours you work.

• Range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.
• Generous holiday entitlement of 36 days, pro‑rata for hours worked.
• Monthly contribution to your retirement fund.

Flexible shifts between 8am and pm, including some bank holidays. You’ll be branch based at times to support learning and collaboration, with options to work from home.

Comprehensive training programme to gain new skills and confidence, ongoing coaching and support, and study toward an external qualification that opens further career opportunities.

Mid‑Senior level

Full‑time

Finance and Sales

Banking