Business Rates Manager; WSP GL Hearn

Join to apply for the Business Rates Manager (WSP GL Hearn) role at WSP in the UK & Ireland
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At WSP you can access our global scale, contribute to landmark projects, and connect with the brightest minds in your field. You’ll work in a culture that celebrates new ideas and diverse perspectives.

The Rating team at WSP GL Hearn is a highly skilled and specialised group dedicated to providing exceptional rating and valuation services to clients in the commercial real‑estate sector. We navigate regulatory change and market dynamics to help clients optimise property portfolios and minimise tax liabilities.

• Daily operational management of one large complex client portfolio or multiple smaller portfolios.
• Verification of rates bills issued by billing authorities for properties throughout England, Wales, Scotland, and Ireland; resolving queries when rates bills are not approved.
• Liaise with clients and billing authorities to correct matters relating to occupancy changes, rating list changes, and exemptions and reliefs.
• Obtain information from clients and respond to queries.
• Ensure all portfolio movements are actioned appropriately.
• Create and deliver accurate, high‑quality reports to clients and senior management.
• Develop and maintain client relationships, including attendance at client meetings where appropriate.
• Meet all KPIs as set out in client contracts and service level agreements to agreed deadlines and standards.
• Assist in carrying out one‑off audits of historic rate payments.
• Explain the functions of the Client Monies service to clients and colleagues and undertake Client Monies tasks when appropriate.

• Good understanding of the complexities of calculating rate liabilities together with rating appeal and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire, and the Channel Islands.
• Working knowledge of business rate legislation and case law; able to explain this clearly to clients and junior colleagues.
• Excellent negotiating and reasoning skills when dealing with billing authorities, utilising knowledge of business rate legislation and case law to support their requests.
• Understanding of the importance of accuracy, timeliness, and presentation in client reporting.
• Sound financial and numeracy skills with a focus on accuracy and financial priority.
• Complete understanding of the Client Monies Service and the requirements of RICS Rule 8 protecting client money.
• Proficient in desktop software and Microsoft Office Suite, particularly Excel; able to apply intermediate formulas to manipulate data.

Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.

We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long‑lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion.

• Work‑life balance
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  Our hybrid working policy offers flexibility to work from home two days a week, with opportunities to collaborate in our modern offices across the UK.
• Inclusivity & Belonging
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  We welcome applicants with varied backgrounds and encourage people to bring their authentic selves to work, fostering a culture of inclusion and belonging.
• Health & Wellbeing
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  You’ll have access to the Thrive programme, a Virtual GP service, reasonable workplace adjustments, a Gymflex scheme, and comprehensive menopause support.
• Flex your time
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  The “WSP My Hour” allows you to take one hour each day for personal activities, with flexible timing options.
• Your development
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  We invest in your growth through training, mentoring, and chartership opportunities.

We encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria. Please let us know if you require any workplace adjustments in support of your application.