Finance Officer - providers​/Direct

Finance Officer - Payments to providers/Direct payments

An exciting opportunity has arisen in the Independent Sector Finance team for a full‑time finance officer within the Payments to Providers (P2P)/Direct payments (DP) team. We are looking for a flexible individual who is enthusiastic, willing to learn and a great team player.

Our Finance Officer will provide a high quality and professional financial service in relation to all aspects of services commissioned by Zone Management Teams whilst supporting and assisting the Finance Manager, Independent Sector Finance Lead and the wider Finance Team.

They will be responsible for financial processing of Adult Social Care payments which on an annual basis total circa £90 million covering Direct payments, Supported Living, Residential care, Intermediate care, Nursing care, Domiciliary care and Day Care. They are also responsible for the financial processing of Health‑related care payments which on an annual basis total circa £35 million covering Continuing Healthcare (CHC) placements, Funded Nursing Care (FNC) placements, Individual Placement Patients (IPP) and Interim Health funding arrangements.

To maintain continuous professional development they will attend relevant training courses with the aim of continuously improving knowledge and skills. Once trained to an acceptable level, a hybrid working arrangement between office and home will be offered at the manager’s discretion.

The team handles a wide range of client and provider payment queries, which can at times be contentious and complex. At any point in time the team supports approximately 3,000 service users or representatives, being the first point of call for these services. Issues such as non‑payment, incorrect or late payments and other sensitive matters require the ability to communicate statutory financial regulations and NHS rules in a simplified form to non‑finance people.

Production of care home contracts is performed in line with service requisitions from care staff, with the postholder responsible for ensuring all amounts are correct and paid to the relevant providers.

They are responsible for paying and reviewing their own caseload of Direct Payment (DP) service user accounts to ensure sufficient funds are available to cover care requirements. The team has successfully returned over £1 million of unspent DP balances.

They also ensure that all providers’ data is matched up each four‑week period to feed the social care billing process. This includes investigating issues with potentially complex provider payments and ensuring all money owed back to the Trust is processed in a timely manner.

Torbay and South Devon NHS Foundation Trust is a fully integrated organisation delivering acute hospital care, community health services and adult social care. In this supportive and forward‑thinking environment you will work closely with the Finance Manager and Independent Sector Finance Lead, who bring extensive knowledge and expertise to guide and support your development.

You will join a close‑knit P2P/DP team that prides itself on working collaboratively to provide a professional, courteous, and responsive service. Every day the team supports a wide range of service users, representatives and providers, ensuring they receive the highest standard of assistance and care.

Communicating effectively and sensitively with service users, providers and colleagues, you will resolve complex queries and provide advice on contracting, payments and direct payment processes.

Analysing discrepancies in Personal Budget spending, managing risk, conducting audits and reviews, and ensuring accurate, timely financial processes—including reconciliation, coding and data input—are key responsibilities.

Processing high‑value transactions across social care and health budgets ensures accuracy for statutory reporting, billing, income recovery and provider setup within financial and care systems.

Managing and prioritising a varied workload independently, using judgement to escalations when necessary and ensuring deadlines, regulations and audit requirements are met, is essential.

Providing training, guidance and day‑to‑day coordination for colleagues, you will contribute to improvements in systems, processes and ways of working across the business area.

Handling sensitive case‑related duties such as managing death‑related processes, overseeing Individual Service Contracts, supporting clients and representatives, and reclaiming excess balances from Personal Budget accounts is part of the role.

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Finance and Sales

Location:

Totnes, England, United Kingdom