Fraud Specialist

Fraud Specialist – JPMorgan Chase

Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Investigator, you’ll play a vital role in detecting and preventing first‑party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer‑focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.

• Deliver customer service using an omni‑channel approach.
• Screen onboarding applications across multiple products to mitigate risk and potential first‑party fraud.
• Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight and prevent fraud.
• Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
• Collaborate with wider fraud operations teams to support colleagues and customers.
• Develop and maintain knowledge of fraud and scam trends.
• Manage and respond to fraud risks, ensuring timely case resolution.
• Utilize problem‑solving skills to effectively manage cases.
• Ensure compliance with banking regulations and internal policies.
• Communicate findings and recommendations to key stakeholders.

• Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom.
• Experience leading complex investigations with an analytical mindset.
• Meticulous attention to detail and high standards of quality in an operational role.
• Ability to work independently and as part of a team, meeting deadlines.
• Ability to work effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of banking regulations, ideally with a fraud focus.
• Strong communication skills.

• Experience collaborating with industry partners to prevent fraud.
• Knowledge of current fraud and scam trends.
• Experience in omni‑channel customer service environments.
• Ability to manage multiple cases and prioritize workload.
• Experience in financial crime investigations.
• Strong stakeholder management and influencing skills.
• Experience supporting process improvements in fraud operations.

• Flexible
  
  Working Hours:
  
  35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shift Patterns: A range of shift patterns between 6:30 am and 6 pm, Monday to Sunday.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Not Applicable

Full‑time

Finance and Sales