Senior Credit Controller; Maternity Cover

We have an opportunity to join our team as Senior Credit Controller for a 12 month maternity cover period.

Closing date for applications :
Friday 5th December 2025.

This role focuses on managing a designated set of complex and / or large customer accounts to secure prompt payment of outstanding balances achieve collection objectives and reduce bad debt exposure while adhering to established credit management frameworks.

You must be able to maintain a caring efficient knowledgeable and effective interface with customers and colleagues always resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Informa takes the security and privacy of company colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.

• Manage and monitor a portfolio of complex and / or large customer accounts ensuring timely collection of outstanding debts
• To achieve the monthly cash collection targets set for your specific group of accounts
• Build close internal and external relationships with Sales Commercial teams and customers
• Collaborate with sales teams to balance credit risk with business growth opportunities
• To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
• Manage disputes through the appropriate systems and escalate complex disputes as necessary
• Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied
• Provide / complete necessary documentation to customers to ensure the payment can be processed (vendor request forms W9 W8 residency forms tax exempt certificates withholding tax certificates etc.) (SSC Specific)
• Perform ad hoc tasks within the credit management team as required and providing cover for other team members

• Experience in & excellent knowledge and understanding of all Credit & Collections processes and good practice
• Of anticipating potential issues and making recommendations for process improvements
• Of coaching or supporting less experienced colleagues

• Excellent oral and written English communication skills
• Comfortable dealing with all levels and types of stakeholders within the business and in adapting to deal effectively with different types of customers
• Ability to continuously drive & improve processes and ways of working
• Excellent problem-solving skills
• Ability to work to agreed time / deadlines
• Ability to work independently be pro‑active and take initiative and encourage teams to do the same
• Knowledge and ability to learn and use relevant internal systems
• Act with integrity tact and diplomacy
• Excellent listening and influencing skills
• Highly organised diligent with attention to detail and the ability to maintain these skills whilst working under pressure
• Positive solutions‑focussed attitude
• Proficient MS Office user

We believe that great things happen when people connect face‑to‑face. Thats why we work in‑person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at conference you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within acommutable distance of our office in Colchester to ensure that as a balanced worker they can make it to our office location 3 days per week.

• Salary of circa 34.5-36k per annum (based on experience)
• An excellent work / life balance with a fantastic flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover…