Credit & Collections Advisor

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement and have been named a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities while being valued and supported in a truly inclusive workplace.

We’re looking for a Credit and Collections Advisor to join our dynamic Receivables Hub. In this role you will play a key part in shaping and improving our end‑to‑end billing and collections process, ensuring accurate invoicing, monitoring payments, and building strong relationships with our customers to manage outstanding balances effectively.

• Keeping customer master data accurate and up to date.
• Processing invoices, payments, and account reconciliations with precision and timeliness.
• Managing credit control activities, including customer outreach and overseeing the dunning process.
• Acting as a trusted point of contact for stakeholders and resolving billing and payment issues promptly.
• Monitoring outstanding balances and managing credit terms effectively.
• Identifying opportunities to improve workflows and supporting projects that enhance efficiency.
• Managing shared mailboxes and ensuring queries are directed and resolved quickly.
• Collaborating with operational teams to resolve disputes and ensure accurate billing.
• Supporting DMEX ODI scores by meeting SLAs and working closely with Developer Services colleagues.
• Developing effective escalation routes for challenging debt collection cases in partnership with operational leads and Group Legal.

You'll be based at our Severn Trent Centre in Coventry and work a 37‑hour week. While we value in‑person collaboration, we also support flexibilities such as working from home when needed.

• Strong attention to detail and accuracy when working with large, complex data sets.
• Excellent problem‑solving and analytical skills.
• Clear and confident communication skills—written, verbal, and presentational.
• A collaborative approach to building relationships across Finance and the wider business.
• Ability to manage multiple tasks and meet strict deadlines.

• Essential:
  Minimum of 5 GCSEs (Grade 5 or above) including Maths and English, or equivalent experience.
• Desirable:
  Studying towards or holding a recognised finance qualification (AAT, CIMA, ACCA) or equivalent experience.

It’s not just a job; it’s a career. We offer a range of benefits to reward and recognise your work and help you develop to your full potential.

• Annual salary of £27,000 - £29,000
• 25 days holiday + bank holidays (and the option to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 per annum based on company performance)
• Leading pension scheme – we double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family‑friendly policies
• Two volunteer days per year

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.