Specialist Debt Advisor

Specialist Debt Adviser £38,000
• 12-month FTC (potential to become permanent)
• 35 hours
• Hybrid (3 days on-site in NW London) Start: ASAP I’m partnering with a well-established community charity in North West London to recruit a Specialist Debt Adviser for an impactful, resident-focused project. This is a brilliant opportunity for an accredited adviser who wants to deliver high-quality, FCA-regulated debt advice as part of a supportive, community-centred team. Working on-site three days a week, you’ll provide comprehensive casework support to local residents — helping people stabilise their financial situation, maximise income, negotiate with creditors and access the wider wellbeing, training and support services available through the charity and its partners.

You’ll be employed on a fixed-term contract with the potential to become permanent (subject to funding), and will benefit from dedicated professional supervision from a specialist debt-advice organisation. The role As the Specialist Debt Adviser, you will:
Deliver full, regulated debt advice in line with FCA standards and the Debt Advice Quality Framework Manage a varied and ongoing caseload, conducting weekly face-to-face appointments Prepare detailed financial statements, negotiate repayment plans and advocate for clients Support income maximisation (benefit checks, grants, vouchers, DHPs, etc.) Maintain high-quality case records and ensure compliance with FCA, GDPR and internal standards Work closely with the wider team to provide holistic, joined-up support Contribute to reporting, audits and service quality improvements Provide guidance to junior staff or trainees where required About you We’d love to hear from you if you have:
Accreditation as a Debt Adviser (CMA/IMA/Wiser Adviser/Citizens Advice or similar) At least 1–2 years’ experience providing comprehensive, regulated debt advice Strong casework skills and confidence handling complex, sensitive cases Excellent communication skills and a non-judgemental, empathetic approach High levels of accuracy, organisation and the ability to work independently Solid understanding of legislation, case law and policy affecting debt advice Experience using case management systems and analysing financial information Commitment to continuous professional development A DRO Intermediary accreditation is desirable but not essential.

Benefits 25 days annual leave  bank holidays 3% pension contribution Birthday leave £200 home-office equipment allowance Costco membership Employee Assistance Programme Hybrid and flexible working (post-probation)

How to apply

To apply , please send your CV and a one-page cover letter .Interviews will be held in person in NW London. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.