Senior Operative, Banking Operations; FTC

Our work is carried out at the Bank of England's main building at Threadneedle Street. Banknote exchange roles require on site working all of the time, whereas some payments operational roles allow for working from home but require shift pattern working (as the team can be operational from 5am to 8pm). This is an exciting opportunity to become a member of one of the Banking Operations teams undertaking a range of varied and interesting roles.

If working for our payments operations teams the successful candidate will be responsible for processing payments quickly and safely, following important rules.

The successful candidate will also work with HM Treasury to help the government with their money matters and keep them updated. If working for Notes and Gold operations team, the successful candidate will be responsible for frequent interaction with the general public looking to exchange their old bank notes, providing safe custody for the UK's gold reserves and facilitating the settlement of high value gold transactions between customers.

These roles play a fundamental part in maintaining high levels of confidence in the UK's currency. As a member of one of these teams you must be comfortable in delivering a positive and professional experience to our customers at all times, authorising and processing transactions accurately and efficiently in accordance with established policies and procedures. The Bank's counter can serve around 400 customers a day during peak times and we can make hundreds of payments per day.

Banking Operations deliver a wide range of banking services to our customers. Teams work in the gold vaults, working with the public exchanging banknotes, as well as processing and settling high‑value sterling (CHAPS) and foreign currency payments.

• Previous experience of managing a busy and varied workload with the ability to identify priorities, manage multiple tasks, and adapt quickly to changing deadlines.
• Excellent written and verbal communication skills, with experience preparing clear reports or correspondence for a range of audiences.
• Proven high level of accuracy in work, with minimal errors and attention to detail, consistently delivers accurate work with minimal errors.
• Previous experience working both collaboratively within a team and independently, contributing to shared goals and delivering individual responsibilities.
• Evidence of strong problem‑solving skills, including the ability to analyse issues, propose solutions, and implement improvements.
• Proven proficiency in IT skills, particularly in Microsoft Excel and other Microsoft Office products, with confidence in learning new systems.
• Genuine interest in understanding how the Bank operates, with a proactive approach to learning and process improvement.

• For Notes and Gold Operations, previous experience of working on a Banking counter would be advantageous.
• T24/SAP experience would be welcomed although training will be provided.

Location:

London. Salary of £27,900 per annum.

We encourage flexible working, part‑time working and job share arrangements. Part‑time salary and benefits will be on a pro‑rated basis as appropriate.

We are proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

• Currently a non‑contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.