Reconciliation Specialist
-
Finance & Banking
Accounts Receivable/ Collections, Accounting & Finance, Financial Compliance, Bookkeeper/ Accounting Clerk -
Accounting
Accounts Receivable/ Collections, Accounting & Finance, Financial Compliance, Bookkeeper/ Accounting Clerk
Job Description & How to Apply Below
Accountabilities
- Process and match incoming check payments received through a bank lockbox against outstanding invoices in Stripe, ensuring accurate and timely payment allocation.
- Reconcile daily deposits and payment batches, maintaining complete records and ensuring every check is accounted for correctly.
- Investigate and resolve payment discrepancies, including short payments, over payments, duplicate transactions, and misapplied funds.
- Identify and process appropriate refunds or credits for over payments and incorrect check amounts, following established procedures.
- Collaborate with Customer Support to communicate payment issues, address customer inquiries, and manage complex cases or escalations.
- Identify recurring reconciliation errors, investigate their root causes, and implement process improvements to reduce manual work and prevent future issues.
- Document reconciliation workflows, payment-issue procedures, and standard operating practices to improve consistency and knowledge sharing.
- Maintain accurate, organized, and audit-ready financial records while supporting month-end closing requirements.
- Meet established performance targets, including matching incoming payments to invoices and resolving discrepancies within five business days.
Requirements- Demonstrated attention to detail, with the ability to identify discrepancies in payment amounts, dates, invoice references, and transaction records.
- Comfort working with spreadsheets, invoicing systems, payment platforms, and financial data.
- Strong organizational skills and a systematic approach to processing transactions, maintaining records, and managing reconciliation workflows.
- Clear written communication skills, with the ability to coordinate professionally with customers and internal teams regarding payment questions and discrepancies.
- Strong problem-solving skills and the ability to investigate errors, identify root causes, and implement practical solutions.
- A proactive, process-driven mindset, with an interest in improving operational efficiency and preventing recurring issues.
- Ability to work independently, take responsibility for assigned tasks, and collaborate effectively in a remote environment.
- Preferred qualifications:
Experience in accounts receivable, payment processing, or finance operations; familiarity with Stripe, invoice reconciliation, or lockbox payment processing; and experience documenting financial procedures or standard operating processes.
- Salary: $55, annually, depending on experience.
- Remote work:
Fully remote position for candidates based in the United States.
- Retirement: 401(k) plan with a company match.
- Healthcare:
Medical, dental, and vision insurance coverage.
- Insurance protection:
Life insurance and short-term and long-term disability coverage.
- Time off:
Flexible paid time off (PTO).
- Professional development:
Opportunities to develop expertise in payment reconciliation, financial operations, customer support, and process improvement.
- Collaborative culture:
Work alongside a remote-first team that values accountability, clear communication, continuous learning, and teamwork.
- Meaningful impact:
Contribute to reliable financial operations supporting a software platform that helps keep public information accessible to communities.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).