Patient Financial Services Supervisor - Remote​/Nationwide

Patient Financial Services Supervisor

#2976

United States

This is a remote based position. Applicants can be located nationwide

Position Description About You

You are a person who loves leading high-performing teams, improving processes, and achieving meaningful results. We need someone who is proactive, accountable, and able to drive team performance in a fast-paced revenue cycle environment. In the role of Patient Financial Services Supervisor, you will be responsible for leading daily revenue cycle operations, developing and mentoring team members, monitoring performance metrics, and driving improvements in cash collections, accounts receivable, quality, and productivity.

• Tell us about your experience with Patient Financial Services Supervision.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position Operational Leadership

• Lead daily PFS operations for assigned HB and PB functions, including billing, insurance follow‑up, denials and appeals, self‑pay, cash posting, payment reconciliation, and final account resolution.
• Manage work queues, AR inventories, aging, unresolved accounts, unapplied cash, credit balances, and other priority backlogs; align work assignments to volume, complexity, service levels, and staffing capacity.
• Monitor staffing capacity, workload, volumes, and service levels; rebalance resources and priorities to maintain operational performance.
• Ensure timely, accurate execution of standardized workflows, SOPs, payer requirements, financial policies, and account documentation standards.
• Identify operational barriers and systemic issues affecting reimbursement, cash flow, account resolution, or patient experience and drive or escalation resolution.

AR, Denials & Payer Performance

• Oversee insurance follow‑up across Medicare, Medicaid, commercial, managed care, and other third‑party payers for assigned HB and PB populations.
• Monitor aging, claim status, denials, underpayments, payment delays, appeals, and timely filing/appeals deadlines; prioritize activity based on financial and operational risk.
• Identify recurring payer and denial trends and partner with Patient Access, Coding/CDI, Revenue Integrity, clinical operations, and other stakeholders to address root causes.
• Support payer escalations with clear documentation of trends, affected accounts, financial impact, and required action.

Self-Pay & Patient Financial Resolution

• Oversee patient balance workflows, including statements, payment arrangements, financial assistance, charity care, bad debt, and collection agency placement in accordance with policy.
• Monitor self‑pay inventory, aging, collections, and account disposition while ensuring patient inquiries and financial concerns are handled accurately and professionally.
• Promote timely account resolution and a consistent, patient‑centered financial experience across HB and PB.

Cash Posting & Reconciliation

• Oversee timely and accurate posting of electronic and manual payments, adjustments, denials, and remittance activity across HB and PB.
• Monitor and resolve unapplied or unidentified cash, posting exceptions, payment variances, reconciliation issues, and credit balances.
• Ensure ERA/EFT and manual remittance workflows meet established accuracy, productivity, control, and service‑level expectations.

People & Performance Leadership

• Lead, coach, and develop PFS associates; set clear expectations for productivity,…