ASB Officer

We're recruiting an experienced and motivated Anti‑Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti‑social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes.

The successful candidate would need to be in the office 4 days a week, with 1 day working from home.

• Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents.
• Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate.
• Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court.
• Ensure safeguarding concerns are addressed as part of a multi‑agency approach, contributing to long‑term solutions for affected residents.
• Contribute to estate action plans and design‑out‑crime initiatives to reduce nuisance, environmental crime, and ASB.
• Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners.
• Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction.
• Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication.
• Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working.

• Professional qualification relevant to ASB and housing or significant experience within social housing and ASB.
• Strong knowledge of housing legislation, landlord obligations, and ASB legal tools.
• Experience preparing and presenting cases in Court, including knowledge of civil proceedings.
• Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases.
• Excellent customer service and communication skills, with the ability to support vulnerable residents.
• Organised and able to manage a varied workload, prioritising effectively to meet deadlines.
• Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders.
• Confident IT user with proficiency in Microsoft Office.

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.