Job Description & How to Apply Below
A leading financial services provider is seeking a Complaints – Policy and Ombudsman Manager to lead a team and own the complaints policy framework. This role involves managing high-risk Ombudsman cases and driving improvements in compliance and customer trust. Ideal candidates should have a strong background in complaints management, knowledge of FCA regulations, and excellent leadership skills. The position offers remote/hybrid working with extensive employee benefits including health plans and leave options.
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