Infusion Manager; Remote

Position Type: Full-time

Department: Per Curo Infusion Network

Work Location: Remote, Canada

Work Hours: Mon‑Fri, Standard Business Hours

Work Arrangement: Remote, Travel as required.

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in‑house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

Reporting to the Manager of Clinical Services and Partnerships, the Infusion Experience Manager (IEM) plays a critical role in designing, delivering and continually improving the end‑to‑end infusion experience for patients, prescribers, and clinical partners. This role is designed to ensure that every patient’s infusion journey is seamless, patient‑centered, and fully supported by the Patient Support Program (PSP).

The IEM is responsible for removing barriers to infusion and operationalizing solutions that optimize program workflows. This includes collaborating closely with PSP leaders and other clinical partners to guarantee operational excellence, patient satisfaction, and consistent delivery of high‑quality infusion services.

• Foster and maintain strong, collaborative relationships with Patient Support Program (PSP) teams.
• Serve as the primary point of contact for all PSP‑related infusion inquiries and escalations, ensuring timely and effective responses.
• Partner with Patient Support Programs to develop and optimize operational processes that support efficiency and continuity of service tailored to the requirements of each program.
• Design, implement, and maintain comprehensive training materials, documentation, tools, and procedures to support seamless collaboration between PSP teams and clinical service providers.
• Establish, monitor, and report on PSP key performance indicators (KPIs) to evaluate patient experience, program performance, and ensure data integrity across clinical partnerships.
• Collaborate with Program Managers and actively participate in pharmaceutical client meetings to align strategies and strengthen stakeholder relationships.
• Ensure adherence to patient support program protocols, procedures, and compliance requirements.
• Ensure infusion environments, processes, and materials are appropriate for special patient populations where required by program (e.g. pediatric, caregiver accommodations)
• Engage with PSPs and manufacturers to understand product‑specific requirements for safe administration and ensure accurate and timely post‑infusion reporting.
• Schedule and facilitate regular touchpoints with Patient Support Program leaders to promote continuous improvement and service excellence.
• Analyze and respond to patient and caregiver feedback in a timely manner, escalating issues to the Manager, Clinical Services and Partnerships for appropriate follow‑up with infusion providers.
• Partner closely with scheduling teams to ensure…