Customer Relationship Manager

Customer Relationship Manager

The closing date is 28 January 2026

Reporting to the NOECPC Head of Customer Engagement and Business Development, the post holder will work within the team responsible for business development, promotion and performance of the NOECPC and LPP framework portfolio. Building relationships with non-member NHS Procurement Leaders and Category Specialists to increase spending under management in our extensive non-clinical framework portfolio.

Supporting the NOECPC Procurement Category Teams, the post holder will play a key role in effective business development and customer relationship management with non-member NHS organisations. This exciting opportunity is a new role contributing to continued growth of both the NOECPC and building on our alliance with NHS LPP. Forging new business relations and expanded geographical coverage with NHS Procurement partners.

• Business development using a data led consultative approach to identify and realise growth opportunities. Working to effectively meet stretching spend under management growth targets, Building strong relationships internally and externally with NHS procurement leaders and category specialists.
• Building new contact networks, growing brand recognition and promoting collaboration.
• Recording activity in Customer Relationship Management systems accurately and timely.
• Being the external face of NHS NOECPC and LPP Alliance.

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

To work autonomously, interpreting guidance and strategic priorities. Act independently and use your discretion to take action to ensure that crucial income streams are managed and reported effectively. Responsible for monitoring spend under management in target area, liaising closely with internal teams, and other service providers. Excellent communication, networking, and interpersonal skills. Ability to work across boundaries, integrating with multidisciplinary staff and organisations.

Excellent IT skills including advanced level Microsoft Office knowledge, including Excel.

• Well-developed knowledge and experience of The Public Sector Landscape across England, Wales, Scotland, and Northern Ireland.
• Sales and Marketing.
• Account Management and customer service.

• Understanding and experienced in the concept of collaboration and how it can be practically applied to deliver real results.

• Highly IT literate in Microsoft applications, development of CRM and project management systems, contract and compliance monitoring tools.
• Deals with conflict when challenging customers and the internal business.
• Met tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
• Full UK Driving License - eligible to drive.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Leeds and York Partnership NHS Foundation Trust