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Optometry

Clinical Eye Care Assistant - Remote & Onsite Exams

Remote / Online - Candidates ideally in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Visionworks of America, Inc.
Full Time, Remote/Work from Home position Listed on 2026-10-31
Job specializations:
  • Healthcare
    Optometry
Salary/Wage Range or Industry Benchmark: 17 - 25 USD Hourly USD 17.00 25.00 HOUR

Job Description & How to Apply Below

Summary:

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class:Part Time

Pay Rate: $17 to $25.50 per hour

Essential Responsibilities:

  • Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
  • Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
  • For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
    • Pre-testing and specialty testing and accurately documenting results in EMR
    • Initiate remote technician and remote doctor video conferencing
    • Assist remote doctor and remote technician to complete additional testing required for a remote exam
  • After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
  • Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
  • Preauthorize insurance in accordance with standard operating procedures.
  • In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
  • Maintain patient flow to allow for doctor effectiveness.
  • Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
  • Maintain complete and accurate patient records according to Company standards.
  • Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
  • Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
  • Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
  • Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
  • Participate in specialized training of all responsibilities and complete required clinical certification(s).
  • Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

    • Education/Experience:

    One (1) year of related experience

    Optical or Healthcare background preferred

    Medical office/business professionalism required

    HS diploma, GED or equivalent related job experience

    Training provided

    Behavioral Characteristics:

    • Patient advocate
    • Excellent customer service skills
    • Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
    • Very detail orientated and well organized
    • Ability to communicate clearly and effectively with other associates and patients
    • Work under stress with interruptions and deadlines
    • Energetic and self-motivated
    • Team player
    • Excelling problem solving ability
    • Ability to multi-task
    • Exhibit empathy in all interactions
    • Ability to read, analyze and interpret insurance forms
    • Follow procedures and instructions
    • Read English
    • Operate and enter data into electronic software platforms efficiently and accurately

    Essential Responsibilities related to Physical Demands/Work Environment:

    • Work changing schedules to meet business demands to include travel between stores
    • Work inside…
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